Refund policy
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at vitalair.contact@gmail.com. Return shipping costs are the responsibility of the customer.
If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any questions regarding returns, you can contact us at vitalair.contact@gmail.com.
Damages and Issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and resolve it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, the item must be in the same condition in which you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you’ll automatically be refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card issuer to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at vitalair.contact@gmail.com.
To be eligible to request a return, one of the following two conditions must be met: either the product arrived defective, damaged, or broken, in which case the amount will be refunded immediately once the condition of the product has been verified; or the product has not been used, opened, or tampered with and its original packaging remains completely intact. For safety and hygiene reasons, we cannot accept returns of products whose packaging has been opened or altered, as we cannot guarantee that the device remains in perfect condition or that it can be safely used by another person.
Company Information
VITALAIR LLC
7 S Tschirgi St
Sheridan, WY 82801
United States
Email: vitalair.contact@gmail.com